Now Hiring: Track Manager!

Location: Jensen Beach, FL

Salary: $40k - 45k/yr.

Job Summary:The Track Manager at Elev8 Fun is responsible for overseeing the operations of the go-kart track,ensuring a safe, fun, and memorable experience for all guests. This role involves managing staff, maintaining equipment, ensuring safety protocols are followed, and delivering excellent customer service across all areas of the facility.

Benefits:

• Health, Dental and Vision insurance
• Paid time off
• Paid sick leave
• Paid holidays and vacation
• Advancement opportunities

What You’ll Do:

Track Operations Management:

• Oversee the daily operations of the go-kart track to ensure a smooth and enjoyable experience for guests
• Manage the scheduling and rotation of staff to ensure optimal coverage and efficient track operations
• Implement and maintain standard operating procedures for track operations, ensuring consistency and quality

Safety and Compliance:

• Ensure all operations comply with relevant health, safety, and regulatory requirements
• Conduct regular safety inspections and drills to maintain a safe environment for guests and staff
• Maintain accurate records and documentation for audits and inspections
• Conduct safety briefings and training sessions for staff and guests as required
  

Equipment Maintenance:

• Oversee the maintenance and repair of go-karts and track equipment to ensure they are in safe and working condition
• Coordinate with the maintenance team to schedule regular servicing and address any mechanical issues promptly
• Maintain accurate records of maintenance and repairs for all equipment

Team Leadership and Development:

• Lead, motivate, and develop a team of employees across various departments, including guest services, attractions, and maintenance
• Conduct regular training sessions to ensure staff are knowledgeable and adhere to company standards
• Provide ongoing feedback and performance evaluations to staff, addressing any issues promptly and professionally

Customer Experience:

• Monitor and enhance the overall guest experienceat the go-kart track, ensuring high levels of satisfaction
• Develop and implement strategies to improve guest satisfaction and retention
•  Address and resolve customer complaints and feedback in a timely and effective manner

Financial Management:

• Assist in the development and management of the track’s budget, including revenue and expenses
• Monitor financial performance and implement strategies to achieve financial targets
• Analyze sales and performance data to identify areas for improvement and growth

Marketing and Sales Support:

• Collaborate with the marketing team to develop and execute promotional activities and events for the go-kart track
• Identify opportunities to increase foot traffic and revenue through partnerships, group bookings, and special events
• Monitor market trends and competitor activities to stay competitive in the industry

Strategic Planning:

• Assist in the development and implementation of long-term strategic plans for the go-kart track to achieve business objectives
• Identify opportunities for operational improvements and innovation
• Stay updated with industry trends and best practices to ensure Elev8 Fun remains a leader in the entertainment sector
• Other duties as assigned

What You’ll Need:

• A bachelor’s degree in hospitality management, business administration, or a related field is preferred (degree may be substistuted with experience)
• 3-5 years of management experience in guest services, hospitality, or operations
• Experience managing a team, handling customer inquiries, and resolving complaints
• Strong knowledge of operational procedures in a customer-focused environment (e.g., amusement parks, entertainment centers, hotels)
• Experience with budgeting, scheduling, and inventory management
• Experience with performance management and staff training
• Previous experience in budgeting and financial reporting

Physical Demands:

• Ability to lift, carry, push, or pull up to 10 pounds.
• Capable of standing, walking, and working in confined spaces throughout shifts, always maintaining visibility to guests.
• Must possess the stamina to remain active and engaged during busy periods, ensuring responsiveness to guest needs.
• Adept at moving throughout the facility, which may involve significant distances between buildings and areas.
• Hearing and visual acuity to observe staff performance and detect emergency situations, responding appropriately.

Who we are: We are an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, or gender identity. We respect, value, and celebrate the unique attributes, characteristics and perspectives that make each person who they are. The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.

Visit our website at: Elev8 Fun — Indoor Adventure Parks